Visitor Operations Senior Hosts

Hours of work Annualised

Part-time hours per week Annualised hours - full time

Number of vacancies 2

Contract Type Fixed Term (FTA)

Contract start date 19 January 2026

Contract end date 7 March 2027

Salary £29,692 per annum [Band B]

Directorate Marketing & Commercial Enterprise

Location Kew Gardens, Richmond

Closing Date  30/11/2025

Your primary responsibilities will include displaying strong and experienced support within the host team, ensuring they are empowered to provide visitors with a warm welcome. Additionally, you will support with any escalated visitor queries to maintain excellent customer service.

You will have to ensure that the visitor host team are well-equipped to warmly welcome visitors, through daily briefings and coaching sessions and be able to take charge of any escalated visitor queries, ensuring exceptional customer service is consistently provided.

Successful candidates would ideally have previous experience in supervising and supporting teams within a high-volume, visitor attraction, museum or retail role and excellent communication skills, coupled with confidence and self-motivation.

We are looking to recruit for full-time 36 h/week, annualised hours positions.

Interviews are due to take place during 15-18 December.

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi. 

The salary for this position is £29,692 per annum [Band B]

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.